Returns & Exchanges
At Gem Schoolwear, we want to ensure your students are perfectly fitted for the school year. If you are not completely satisfied with your purchase, you can return or exchange unworn items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all school badges and garment tags are intact and the clothing is neatly folded.
Ship to Gem Schoolwear
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or bring it directly to our retail storefront.
Quality Check and Refund
Once our team inspects the garments for quality, we will process your refund to the original payment method or ship out your replacement sizes within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing